These Terms of Service (“Terms”) govern access to and use of the ParlioTec AI phone assistant platform, dashboard, APIs, telephone numbers and related services (the “Service”) provided by [Legal entity name], a company registered in England and Wales (company number [number]) with its registered office at [address] (“ParlioTec”, “we”, “us”). By creating an account or using the Service you (“Customer”, “you”) agree to these Terms. The Service is offered to businesses only, not to consumers.
1. The Service
1.1 ParlioTec provides an AI-powered assistant that answers and places telephone calls and handles messages on your behalf, together with a dashboard for configuration, analytics and related tools. Features available to you depend on your plan and any trial.
1.2 You configure the assistant (greeting, instructions, FAQs, booking rules, transfer destinations, integrations). You are responsible for the accuracy and lawfulness of that configuration and of the information the assistant is instructed to give.
1.3 The assistant uses automated speech recognition and generative AI. Outputs may occasionally be inaccurate or incomplete. You must not rely on the Service for emergency services (999/112), life-safety or medical-decision purposes, and must tell callers how to reach emergency services where appropriate.
2. Accounts and trials
2.1 You must provide accurate account details and keep your login credentials secure. You are responsible for all activity under your account, including that of team members you invite.
2.2 Free trials are offered at our discretion for the period shown at sign-up. At the end of the trial the Service continues only if you subscribe to a paid plan. We may limit trial usage to prevent abuse.
3. Telephone numbers and telephony
3.1 Numbers we provide remain allocated to our carrier partners and are licensed to you for the duration of your subscription. On termination we may reclaim numbers after [30] days; porting out is supported where the carrier permits.
3.2 Where you divert your own numbers or connect your own PBX or SIP trunk, you are responsible for your carrier contract, call charges and the configuration of your equipment.
3.3 The Service may place outbound calls and send SMS/WhatsApp messages only as configured by you. You must ensure you have the right to contact each recipient and comply with PECR, the TPS/CTPS and your carriers’ rules.
4. Fees and payment
4.1 Fees are as shown on the pricing page or in your order, exclusive of VAT, billed monthly in advance for the plan and monthly in arrears for usage above the included allowances (minutes, messages, numbers).
4.2 Payment is by card or direct debit through our payment provider. Invoices not paid within [14] days may result in suspension. We may change fees with at least 30 days’ notice; changes apply from your next billing period.
4.3 Usage caps and feature entitlements for each plan are described in the dashboard and may be adjusted with notice.
5. Your data and content
5.1 You retain ownership of your configuration, recordings, transcripts, contacts and other content (“Customer Data”). You grant us a licence to process Customer Data to provide, secure and improve the Service in accordance with our Privacy Policy and Data Processing Agreement.
5.2 You are the controller of personal data about your callers and customers; we act as processor. You are responsible for having a lawful basis, for giving callers appropriate notice (including of call recording — see our Call Recording Notice), and for setting retention appropriately.
5.3 We do not use Customer Data to train general-purpose AI models.
6. Acceptable use
You must comply with our Acceptable Use Policy. We may suspend the Service immediately where we reasonably believe it is being used unlawfully, to send unsolicited communications, to harm others, or in a way that threatens the integrity of the platform.
7. Third-party services
The Service integrates with third-party services you choose to connect (for example Google Calendar, Microsoft 365, ServiceM8, CRMs, WhatsApp). Your use of those services is governed by their terms. We are not responsible for their availability or for changes they make.
8. Availability and support
8.1 We aim for high availability and publish live status at our status page. Planned maintenance will be notified in advance where practicable. Service-level commitments and credits, where applicable, are set out in your plan or order.
8.2 Support is provided through the dashboard help and support desk during [support hours]; Priority support is included on eligible plans.
9. Intellectual property
We and our licensors own all rights in the Service, including software, voices, models and documentation. You may not copy, reverse-engineer, resell (other than under a written reseller agreement) or build a competing product using the Service. Feedback you give us may be used without restriction.
10. Confidentiality
Each party will keep the other’s non-public information confidential and use it only to perform under these Terms.
11. Warranties and disclaimers
We warrant that the Service will perform materially as described. Otherwise, to the fullest extent permitted by law, the Service is provided “as is” and we exclude all other warranties. We do not warrant that AI outputs will be error-free, that every call will be answered or that bookings will always be made correctly; you should review activity in the dashboard.
12. Liability
12.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law.
12.2 Subject to 12.1, neither party is liable for indirect or consequential loss, loss of profit, revenue, business or goodwill, and each party’s total liability in any 12-month period is limited to the fees paid by you in that period (or £[amount] if greater).
13. Term and termination
13.1 Subscriptions renew monthly until cancelled from the dashboard; cancellation takes effect at the end of the current period. 13.2 Either party may terminate for material breach not remedied within 30 days of notice. 13.3 On termination you may export Customer Data for [30] days, after which it is deleted in line with our retention schedule.
14. Changes to these Terms
We may update these Terms; material changes will be notified by email or in the dashboard at least 30 days in advance.
15. General
These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. They form the entire agreement between us regarding the Service. Neither party may assign without consent, except to an affiliate or successor. Notices to us: [legal@parliotec.co.uk].