ParlioTec answers every call in a natural British voice, books real appointments across your whole team's calendars or scheduling tool, transfers warm to a person when it matters — and handles SMS, WhatsApp and web chat with the same brain.
Tenant-defined booking rules, service types, a whole team of engineers with pooled availability, and bookings into your own scheduling tool — capabilities you won't find on message-taking AI or booking-link products.
A British-voice AI receptionist that greets callers by your business name, understands what they need and gets it done — 24/7, no hold music, no menus.
Not a booking link. ParlioTec checks live availability and books straight into Google Calendar or Outlook, obeying the rules you set.
Add your engineers or staff as bookable resources with skills, areas and shifts. Callers are offered any free slot across the team and the job is assigned automatically.
Already run the diary in ServiceM8 or your own job system? Switch the booking backend and ParlioTec reads availability from it and creates the job there.
When a human is needed, the assistant briefs your team member before bridging the caller — or transfers cold when speed matters. Works with your mobile, PBX or SIP trunk.
Anything not resolved on the call becomes a ticket with SLA timers. Your team claims it, or lets the AI call the customer back with the answer in hand.
Add each engineer with their skills, postcode areas and shifts. Callers hear the earliest slot anyone suitable is free for; ParlioTec assigns the job, books it into that engineer's calendar with the full brief, and the office sees it all on the Schedule board.
Schedule board · day view · a colour per engineer, hatched = busy from their own calendar
Paste your website or answer a few questions. ParlioTec drafts the greeting, FAQs and rules; you edit in plain English in Assistant Studio.
Link Google or Outlook, set booking rules and service types, add engineers with their skills and shifts — or point it at your scheduling tool.
Divert your existing number, take a new UK number from us, or connect your PBX / SIP trunk. Warm transfers ring your staff as usual.
Live transcripts, recordings, QA scores and the AI Advisor show what callers want and what to change. Publish updates safely with the regression pack.
This is a real ParlioTec assistant set up as a demo plumbing & heating company — the same voice engine, booking rules and transfer logic your customers would get. Ask it anything; some ideas:
The things a business actually needs from the phone — and which kind of product does them.
| Capability | ParlioTec | Answering service | Phone system / IVR | Chatbot-only AI | Booking-link tools |
|---|---|---|---|---|---|
| Answers 24/7 in a natural British voice | ✓ | Business hours / cost per minute | Menus only | — | — |
| Books into Google / Outlook by your rules (length, grid, travel gap) | ✓ | Takes a message | — | ◐ | Fixed slots |
| Tenant-created service types with their own durations | ✓ | — | — | — | ◐ |
| Pooled availability across a team of engineers + auto-assignment | ✓ | — | — | — | ◐ |
| Books into your scheduling tool (ServiceM8, webhook) | ✓ | — | — | — | — |
| Day/week schedule board with a lane per engineer | ✓ | — | — | — | ◐ |
| Warm transfer with a spoken briefing to your staff | ✓ | ◐ | Cold only | — | — |
| Emergency handling: on-call engineer or out-of-hours booking | ✓ | ◐ | — | — | — |
✓ included · ◐ partial or add-on · — not offered. Categories describe typical products in each class, not any named vendor; check individual providers for their current features.
Book the boiler service at 90 minutes and the repair at 60, keep 30 minutes travel between jobs, and send genuine emergencies to the on-call engineer.
Pooled availability across the whole crew, assignment by area or skill, and bookings straight into ServiceM8 or your job system.
Reception that never puts patients on hold, books by appointment type, sends reminders with reply-to-confirm, and records consent properly.
Viewings booked into negotiators' calendars, maintenance issues ticketed with photos via WhatsApp, landlords called back by the AI with the update.
Qualify enquiries, book consultations by service type, route to the right department and keep a searchable record of every conversation.
White-label ParlioTec under your brand and domain, run each client as a tenant, and bill them your way.
Your callers' data is handled in the UK, with the controls a regulated business expects.
Voice, API and recordings run in UK regions; UK-sovereign deployment available on Enterprise.
Recording announcements, per-tenant consent wording and a call-recording notice for your customers.
PII redaction, retention policies per data type, GDPR export and erasure on request.
Roles, 2FA, session revocation, audit log of every change, human approvals for sensitive actions.
Set up in an afternoon. Free trial on every plan, no card needed. Keep your number, your calendar and your team's way of working.